1.2 Million Room Assignments in a Second: Marriott, Highgate on Hotels and AI

Hotels are seen as being behind on AI. But we’re beginning to see more experiments and how tech can improve service.

AI may one day transform hotels, but Marriott’s global tech chief says any innovation must keep guests at the center.

Naveen Manga, global chief technology officer for Marriott International, and Kurien Jacob, partner and managing director at Highgate Technology Ventures, said AI should be used to improve the human experience.

"I would love to wake up a couple years from now in a world where AI-assisted hospitality is immersive, is personalized, and unmistakably human," Manga said at the recen