BI4ALL develops AI solution to increase efficiency in Finsolutia's credit recovery

BI4ALL, a specialist in Data Analytics and Artificial Intelligence (AI) solutions, has announced the development of an innovative AI solution for Finsolutia, a company dedicated to the management of real estate credits and assets.

This new tool automates the process of transcribing and summarizing calls made within the scope of credit recovery, resulting in a significant increase in efficiency in the company's daily contacts.

Founded in 2007, Finsolutia currently has around 400 employees, spread across its offices in Lisbon, Porto and Madrid. The company stands out for its use of technology to meet the needs of the mortgage and real estate credit markets, collaborating with prestigious institutions such as Caixa Geral de Depósitos and Banco CTT in Portugal, and focusing on the management and recovery of credit and real estate in Spain.

In the context of debt recovery, Finsolutia agents contact debtors by telephone to negotiate payment agreements or proposals to renegotiate defaulted contracts. Previously, after each call, agents spent time summarizing and manually entering information into the system, which represented a high cost for the company.

To streamline this process, BI4ALL worked closely with Finsolutia to develop an AI-based solution that automates call transcription, analyses stakeholder sentiment and generates a standardized summary of the conversation. This innovation not only reduces the time spent by agents, but also ensures greater consistency and quality in recordings, enabling more informed and efficient future negotiations.

Miguel Madeira, Chief Technology Officer (CTO) at Finsolutia, highlighted that “for each call made by a credit recovery agent, they now save around 10 to 15 minutes, resulting in a huge increase in productivity for the teams. It is important to note that Finsolutia has around 80 debt recovery agents in Lisbon and Madrid carrying out this activity daily. In practice, our debt recovery agents will make more calls, they will not recover more debt, but they will recover faster, as they will have more time to negotiate”.

In turn, José Oliveira, CEO of BI4ALL, highlighted that “the partnership with Finsolutia is a clear example of how innovative solutions can optimize critical processes, such as credit recovery, ensuring greater agility, precision and strategic value for organizations. We are very proud of this project and the positive impact it has on the productivity of the Finsolutia team, reinforcing our mission to help organizations get the most out of technological solutions”.